Terms & Conditions
*No refudns or exchanges after delivery.
Thank you for your interest in Robolovers (the terms “Robolovers" also refer to Golden Ratio US Inc).
Throughout the site, the terms “we”, “us” and “our” refer to Golden Ratio US Inc.
Golden Ratio US Inc offers this website, including all information, tools, services, and products available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing or renting something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, competitors and/ or contributors of content.
Leased Item(s). Golden Ratio US Inc hereby leases to you, and you hereby lease from Golden Ratio US Inc, the product(s) set forth on the checkout page of your order (the “Item” or “Items”).
Rental Period. You may request a specific rental period by making a reservation either through tdirectly with us in writing and we will use commercially reasonable efforts to deliver the Item at the start of that Reservation, although we do not guarantee it. The rental period shall commence when the Item is first delivered into your possession and shall expire at the end of your allotted time period, as set forth in the checkout page of your order or as otherwise memorialized between us (the “Rental Period”). By way of example only, if you scheduled a 2-hour rental commencing at 8 pm and the Item was first delivered into your possession at 9 pm, then the Rental Period would commence at 9 pm and expire at 11 pm.
Rent. Your rental fee is the total amount set forth on the checkout page of your order (the “Rent”). We may require you to pay, or you may choose to pay, all or any portion of the Rent in advance upon booking. Any amount(s)not paid in advance upon booking shall be due and payable immediately upon delivery.
Disclaimer of Warranties. You acknowledge and agree that you have selected and will use any and all Items using your own knowledge and judgment and you further acknowledge and agree that while Golden Ratio US Inc or its representatives may have provided assistance or recommendations to you at your request, we assume no responsibility for any Item as being fit for any particular purpose and we disclaim all warranties, whether express or implied. All items are provided “as is” and “as available,” without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and/or non-infringement and any warranty arising out of a prior course of dealing and/or usage of trade. In particular, but without limitation, we make no representation and extend no warranty concerning whether any Item is fit for any particular purpose.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Use; Assumption of Risk; Limitation of Liability; Release of Claims. You acknowledge and agree that whether, how, and to what extent you use any Item rented from Golden Ratio US Inc is entirely your own decision. You understand and appreciate all of the risks associated with your use or possession of any Item(s), including the risks of injury, illness, and damage. YOU AGREE TO AND HEREBY DO ASSUME ALL RISK ASSOCIATED WITH THE USE OR POSSESSION OF ANY ITEM(S) RENTED FROM Golden Ratio US Inc. You agree to use any Item(s) in a careful, safe, and appropriate manner in compliance with any and all national, state, municipal, and other laws, regulations, and/or codes in any way relating to the possession, use or maintenance of any Item. You further agree to use a prophylactic if engaging in any physical contact with the Item. You shall make no alterations, modifications, repairs, or changes of any kind to any Item. Dolls can weigh in excess of 70 pounds and we shall not be held responsible with respect to any damages arising from or related to your possession, transport, or use of any Item, which you hereby acknowledge, represent, and agree is voluntary, informed, and in all instances completely and exclusively at your own risk. In no event, to the maximum extent permitted by law, shall Golden Ratio US Inc, our owners, members, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, licensors, insurers, or agents be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your possession or use of any Item, even if we were advised of their possibility. In no event, to the maximum extent permitted by law, shall the total liability of Golden Ratio US Inc, our owners, members, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, licensors, insurers, and/or agents (collectively, the “Released Parties”) exceed the Rent actually paid by you hereunder. Without limiting the generality of the foregoing, you do hereby waive, release, and forever discharge each of the Released Parties from any and all responsibilities, claims, or liability for injuries or damages resulting from your possession or use of any Item, including those caused by the negligent act or omission of any of the Released Parties or others acting on their behalf. You hereby waive and release any claim that the foregoing exclusions, limitations of liability, and/or release deprive you of an adequate remedy or cause this Lease to fail of its essential purpose. You acknowledge that these exclusions, limitations of liability, and release are fundamental elements but for which Golden Ratio US Inc would not enter into this Lease or lease any Item to you.
Used Item; Duty to Timely Report Defects. You acknowledge that an Item may be used, maybe cosmetically or otherwise flawed and that we are not obligated to provide you with a new Item. Should you discover that an Item, as received, is not in working condition or is damaged in any way, you agree to notify us immediately but in no event later than thirty (30) minutes following the start of the Rental Period. If you timely notify us and/or we determine in our reasonable business judgment that the Item is not in working condition and/or was damaged prior to the start of the Rental Period, then, at our option, we will either replace the Item with a functioning equivalent at a later date and time or issue you a credit or full refund of any Rent paid and cancel the Reservation.
If you fail to timely notify us, you will be deemed conclusively and without appeal to have acknowledged that each Item was received in good working condition without material defects and to have waived any and all claims for a full or partial refund of any Rent paid or any defenses to any other amounts due and owing from you in accordance with the terms of this Lease based on alleged defects.
Substitution of Item(s). If the specific item(s) you have requested to rent is/are not available for any reason, we reserve the right to substitute an alternative Item(s) of comparable quality, with or without notice to you, and such substitution shall not constitute a breach of this Lease.
Order Acceptance Policy. Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to rent. Golden Ratio US Inc reserves the right at any time after receipt of your order to accept or decline your order, to substitute an item(s) in your order, and/or to supply less than the quantity ordered of any Item(s) for any reason.
Late Delivery. We will use commercially reasonable efforts to deliver the item(s) at the scheduled start of the Reservation, but we do not guarantee it. In the event that delivery will be late, we will use commercially reasonable efforts to notify you. You may not cancel or purport to cancel a Reservation unless and until we are more than four (2) hours late.
Cancellation By You – Cancellation Fee. If you cancel a Reservation with less than 24 hours from your reservation date, fail to show for an on-site Reservation or fail to appear or make yourself available to accept delivery for an off or onsite Reservation, then you will be charged a cancellation fee in the amount equal to 100% of the applicable rent including travel fee if any.
*To be valid, cancellations more than 24 hours from your reservation date must be made in writing to us at the email address or phone number displayed on our Site. You acknowledge and agree that the Cancellation Fee is not a penalty and is fair and reasonably tailored to compensate us for the damages caused by your cancellation, including the costs incurred by reserving a specific date and time for you to the exclusion of others, the risk of loss of rental income, the increasing inability to mitigate damages based on the progressively shorter notice of cancellation, fees, and expenses incurred in preparation and delivery, order processing and the like. If we have your credit card on file and/or you have made a Security Deposit, you authorize us to charge the Cancellation Fee to your credit card (or to recoup, offset and deduct it against your Security Deposit) and you agree not to contest it. We reserve the right to cancel any reservation at any time and for any reason and you agree that your sole and exclusive remedy shall be the refund of any amount(s) previously paid to us in connection with that Reservation. * Cancellation by Golden Ratio US Inc and/or Failure to Deliver. We may cancel your reservation at any time and for any reason, or fail to deliver the item(s) for any reason, and you agree that our sole liability to you shall be to refund any amounts previously paid to us. Whether we cancel your reservation or fail to deliver, we shall have no other or further liability to you of any kind or nature.
No Attempted Repairs by You. You agree not to attempt to repair or materially alter any Item under any circumstances regardless of fault and to notify us immediately of any damage.
Loss and Damage to Items, including, but not limiting to, accessories, clothing, wig, transportation vessel, or any Item delivered or made available to you from Golden Ratio US Inc. YOU ASSUME AND SHALL BEAR THE ENTIRE RISK OF LOSS AND/OR DAMAGE TO ANY ITEM FROM ANY CAUSE OR SOURCE WHATSOEVER, FROM SUCH TIME THAT YOU TAKE POSSESSION AND CONTROL OF THE ITEM UNTIL SUCH TIME AS Golden Ratio US Inc HAS INSPECTED THE ITEM FOR DAMAGE AT ITS FACILITY (THE “RETURN INSPECTION”). Without limiting the generality of the foregoing, you assume the entire risk of loss and/or damage caused in any way and by anyone during or in connection with both (i) your possession, use, transportation, or handling of any Item and (ii) the possession, use, transportation or handling of any Item by a Golden Ratio US Inc representative to or from a remote location to the location at which the Return Inspection takes place. By way of example only, should you return an Item to a Golden Ratio US Inc representative at your home, you shall continue to bear the entire risk of loss and/or damage to such Item at all times until such time as the Return Inspection actually takes place at Golden Ratio US Inc inspection facility. You agree that this is a fair and reasonable allocation of risk and is a material inducement to Golden Ratio US Inc renting the Item to you. For the avoidance of doubt, the physical acceptance of an Item upon its return by you at any time prior to a Return Inspection shall not represent any determination as to the condition of the returned item or foreclose us from asserting any damages; instead, we reserve the right to inspect the item at our facility within a reasonable time after the return of the Item and to then and only then make a determination as to whether such returned Item was damaged, which determination you agree is final and binding. In the event of loss or damage that, in our reasonable business judgment, cannot be repaired or can only be repaired for fifty percent (50%) or more of the replacement cost of the Item, the damages shall be equal to the replacement cost of the Item. In the event of damages that can be repaired for less than fifty percent (50%) of the replacement cost of the item, the damages shall be equal to the actual cost of repair; provided, however that we may, in our reasonable business judgment, estimate the damages in advance (and if the actual cost is less, then the difference will be refunded to you following repair). The cost of repair includes labor at the greater of $100 per hour or the then-prevailing rate for a local repair professional with experience repairing silicone and TPE material, (ii) the cost of materials, and transportation costs. The replacement cost will be the manufacturer’s list price for a new Item or comparable Item at the time of the loss or damage ($1500 – $2500) plus an additional thirty-five percent (35%) for shipping, restocking, and lost profits (which you agree is a fair and reasonable estimate of the economic loss suffered by Golden Ratio US Inc and is liquidated damages and not a penalty). Damage or loss to Item’s clothing, wig, or any accessory shall constitute a $100 fee. Without prejudice to our other rights and remedies, you hereby authorize us to recoup, offset and deduct any and all such amount(s), including any estimated damages (collectively, the “Preliminary Damages”), from your Security Deposit or, if a Security Deposit was not taken or is insufficient, you hereby authorize us to charge such amount(s) to your credit card on file. No loss or damage to any Item shall excuse your payment obligations or any other obligations you owe to us under this Lease.
Surrender. Immediately upon the expiration or earlier termination of the Rental Period, you shall surrender possession and return to us each Item in as good repair, condition, and working order as when first delivered to you. Should you fail to do so, in addition to our other rights and remedies hereunder, we shall have the right to charge you additional rent for the full duration of any additional time period(s) during which the Item has not been surrendered and returned to us, at the then-prevailing rental rate (the “Additional Rent”), up to and including the full replacement cost of the Item, and such period until the Return Inspection has taken place shall be considered an extension of the Rental Period. You are responsible for removing any accessories, products, or other personal property of any kind from an Item prior to returning such Item to us and we shall have no liability to you if you fail to do so. You shall ensure that each item is returned to us clean, clean from any stains, dirt, or fluids, whether visible or unseen and, should any returned Item be deemed unclean or dirty in our sole and exclusive judgment, we reserve the right to charge you a “Cleaning Fee” in the amount of $30, unless prepaid upfront prior to checkout. Should an Item smell like smoke upon its return by you, the Cleaning Fee shall then be a minimum of $40.
Indemnity. You shall defend, indemnify and hold harmless Golden Ratio US Inc (and its parents, subsidiaries, affiliates, owners, managers, officers, directors, partners, employees, insurers, and agents) from and against any and all claims, actions, suits, proceedings, costs, expenses, damages and liabilities, including its attorney’s fees and costs, arising out of, connected with, or resulting from your breach of any obligation hereunder and/or your use or possession of any Item.
Bankruptcy. Neither this Lease nor any interest therein is assignable or transferable by operation of law. If any proceeding under the Bankruptcy Act, as amended, is commenced by or against you, or if you are adjudged insolvent, or if you make any assignment for the benefit of creditors, or if a writ of attachment or execution is levied on the Item and is not released or satisfied within ten (10) days thereafter, or if a receiver is appointed in any proceeding or action to which you are a party with authority to take possession or control of the Item, then Golden Ratio US Inc shall have and may exercise the option to, without notice, immediately terminate this Lease and take possession of any Items. This Lease shall not be treated as your asset.
Ownership. Each Rental Item is, and shall at all times be and remain, the sole and exclusive property of Golden Ratio US Inc. You shall have no right, title, or interest therein or thereto except as expressly set forth in this Lease.
Exclusive Possession; Non-Assign ability of Lease. You shall not sublease, loan, or relinquish possession of any Item to any third party, nor assign or purport to assign this Lease to any third party, and each Item shall at all times remain under your immediate, sole, and exclusive control.
Force Majeure. With the exception of any payment obligations that you owe to us, neither party shall be liable for failing to perform its obligations hereunder, where delayed or hindered by war, riots, embargoes, strikes, acts of a party’s vendors or suppliers, accidents, acts of God, pervasive internet failures or any other event beyond such party’s reasonable control.
Notices. Any notice to you under this Lease shall be sufficient if delivered to you through the contact information submitted through the Site upon checkout (including via your email; via certified mail at your address and via text to your phone number). You may give notice to Golden Ratio US Inc only in writing at the number and/or email address displayed from time to time on the Site.
Age. By entering into this agreement you are representing and warranting to us that you are at least eighteen (18) years of age. If you are under eighteen (18) years of age, you may not rent any Item and this Lease shall be null and void.
Please contact us with any questions regarding this Lease, which is a binding legal agreement between us.